Returns and Refunds Policy

Please read the Odd Shape Return and Refund policy carefully

 
Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the original labels intact.

To complete your return we require a receipt or proof of purchase.

Please send your purchased item back to: 25 Corfe close, Birmingham, B32 2NS, United Kingdom.

Non-returnable items:

-Gift cards;
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
-Items on sale;
-Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected we will send you an email to confirm that. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed right away and the amount will be sent to your credit card, original method of payment, or to your Odd Shape account, according to your preference and receive confirmation email.

Late or missing refunds
Normally refunds take a few days to process depending on the banks and payment systems. If you haven’t received your refund withing 7 days, first check your bank account again. For example,  it might be the case that the transaction was pending and after cancellation you will not see it as an incoming amount.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@oddshape.co.uk  so we can assist.

Items on sale 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty items and Exchanges
We only replace items if they are faulty/defective. If your item happens to be faulty we will replace it. If you need to exchange it for another similar item, send us an email at sales@oddshape.co.uk and send your item to: 25 Corfe close, Birmingham, B32 2NS, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 25 Corfe close, Birmingham, B32 2NS, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that items with free shipping still have a shipping cost which will be deducted from the final refund, see the table below:

UK

Weight gr

Royal Mail 48

DPD

0 - 99

£0.86

£5.23

100

£1.22

£5.23

101 - 199

£2.86

£5.23

200 - 299

£2.86

£5.23

300 - 399

£2.86

£5.23

400 - 499

£3.20

£5.23

500 - 599

£3.20

£5.23

600 - 699

£3.20

£5.23

700+

DPD

£8.48

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We offset our carbon footprint via Ecologi